Terms & Conditions

Welcome to Teepee Camps Jabal Shams, a luxury glamping retreat in the mountains of Jabal Shams, Al Hamra, Al Dakhiliyah Governorate, Sultanate of Oman. By making a reservation through our website you agree to the following terms and conditions, designed to ensure a comfortable, safe and enjoyable experience for all guests.

Reservations & booking confirmation

All reservations are subject to availability. A booking is confirmed once full payment has been successfully processed and a confirmation email has been sent to the guest. Your confirmation email will include:

• Accommodation details
• Check-in and check-out dates
• Number of guests
• Booking reference
• Camp contact details
• Directions to the camp

Guests are responsible for reviewing the confirmation details and notifying the camp immediately if any information is incorrect.

Payment policy

All reservations require full payment at the time of booking. Payments are processed securely through the Bank Muscat secure payment gateway. For security reasons, the camp does not store credit card details. Prices displayed on the website do not include taxes unless otherwise stated. The following taxes are added at checkout:

• VAT (5%)
• Tourism Tax (5%)

All prices are displayed in Omani Rial (OMR).

Check-in & check-out

Check-in: 2:00 PM. Check-out: 11:00 AM. Early check-in or late check-out may be possible depending on availability. Guests arriving late are encouraged to notify the camp in advance.

Accommodation capacity

The camp currently includes three accommodation units. Maximum occupancy per unit is 2 guests plus 1 extra bed (maximum 3 guests per unit). Extra beds are available on request for an additional OMR 15 per night.

Children policy

Children are welcome. Because of the mountain environment and canyon surroundings, children must always be supervised by adults. Children requiring an extra bed will be charged the standard extra bed fee.

Camp facilities

Guests are welcome to enjoy shared facilities including the outdoor kitchen, shared dining table, fire pit seating areas and mountain viewpoints. Some facilities are shared among guests. Canvas tents share a bathroom; the glass dome has a private bathroom.

Respect for the natural environment

The camp is located in a protected mountain environment. Guests are kindly asked to respect nature and wildlife, follow marked walking paths, avoid littering and respect quiet hours.

Safety in the mountain environment

The camp is located near canyon viewpoints and natural terrain. Guests should wear appropriate outdoor footwear, follow safety guidelines, supervise children at all times and avoid restricted cliff areas.

Guest conduct

To maintain a peaceful environment, the following are not permitted:

• Loud parties or disruptive behaviour
• Smoking inside tents or domes
• Alcohol consumption within the camp
• Bringing pets to the camp

The camp reserves the right to refuse service or ask guests to leave if behaviour threatens safety or disturbs other guests.

Campfire safety

Fires are only permitted in designated fire pit areas. Guests may not start fires independently. Firewood is provided when appropriate.

Damages

Guests are responsible for any damage caused to camp property during their stay. Repair or replacement costs may be charged accordingly.

Liability limitation

Teepee Camps Jabal Shams is not responsible for loss or damage of personal belongings, accidents caused by failure to follow safety instructions, or natural risks associated with outdoor mountain environments. Guests are encouraged to carry appropriate travel insurance.

Contact information

Teepee Camps Jabal Shams, Jabal Shams, Al Hamra, Al Dakhiliyah Governorate, Sultanate of Oman.
Phone: +968 9328 8784 · Email: hello@teepeexp.com